Privacy & Data Protection

At Coolzino Casino, we collect and use information to provide accounts, process transactions and keep our services working. This Privacy Policy explains what we collect, how we use and protect it, and the choices available to you. We take your privacy seriously and aim to make our practices clear.

Types of Data We Collect

Personal Data

When you create or use an account, we may collect your name, date of birth, contact details and other information you provide. If identity checks are required, we may also collect documents or details needed to verify your identity and account information.

Technical Data

When you visit our website, we may collect information such as your IP address, device type, browser, pages visited and account activity. This helps us maintain the site, investigate technical issues and protect accounts from unauthorized access.

Transactional Data

We keep records of deposits, withdrawals and other account transactions. Payment providers may process additional payment details under their own privacy practices. The information available to us depends on the payment method you use.

How We Use Your Information

We use personal information to manage accounts, provide requested services, process payments, respond to support requests and carry out verification where needed. We may also use account and technical data to prevent misuse, resolve disputes, maintain records and understand how our services are used. We limit access to information to people and providers who need it for these purposes.

How We Protect Data

We use organizational and technical measures intended to protect information from unauthorized access, loss and misuse. These include access controls and safeguards for account and payment-related activity. No online service can eliminate every security risk, so we also encourage you to use a strong password and keep your login details private. We retain information only for as long as needed for operational, security or applicable record-keeping purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep the website working, remember preferences, support account security and understand site performance. Some cookies are necessary for core functions; others help us assess how visitors use the site. You can manage cookies through your browser settings, although blocking some of them may affect website features.

Your Privacy Rights

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate. You may also request deletion of your information. We will review requests in line with applicable requirements and may need to confirm your identity before making changes. Some information may need to be retained for account, security or record-keeping purposes. You can also update certain account details directly where that option is available.

Sharing Information With Third Parties

We may share information with payment processors, identity verification services, technical service providers and other parties that help us operate and protect the website. We may also disclose information where required to address legal requests or protect our services and users. We do not treat access to your information as open-ended; sharing is limited to relevant purposes.

Privacy Policy Updates

We may update this policy when our practices or services change. The current version will be posted on this page. Please review it from time to time to stay informed about how we handle your information.