Responsible Gambling

We take responsible gambling seriously. Our goal is to help players enjoy gaming in a safe, controlled way by offering clear tools, standard safeguards and practical guidance. We encourage everyone to play within their means and to use the account controls we provide to keep play predictable and affordable.

Player protection principles

We follow a simple approach: prevent harm, promote informed choices and respect player autonomy. That means giving you easy access to limits, clear information about how the tools work and prompt support if you decide you need a break. We expect players to be honest about their situation and to use the controls available to manage activity.

Activity-control tools

Account controls let you manage how and when you play. You can set deposit limits, loss limits and session time reminders directly from your account settings. Limits can be lowered immediately; raising a limit usually requires a waiting period to avoid impulsive changes.

Deposit limits

Set daily, weekly or monthly deposit limits to control spending. Limits are adjustable in your account and can be reduced at any time. We will apply increases only after a cooling-off period so changes are deliberate.

Loss limits

Loss limits help cap how much you can lose over a chosen period. Use loss limits alongside deposit controls to keep overall play within a budget you are comfortable with.

Time limits and session reminders

Use session timers and time-out options to limit continuous play. Session reminders notify you after a set period so you can take a break and reassess your activity.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you suspend access to your account for a fixed period or permanently. During self-exclusion your account will be closed for gameplay and flagged for review so reactivation is not possible until the exclusion ends and any verification steps are complete.

Recognizing problematic behaviour

Warning signs include chasing losses, playing longer than intended, borrowing money to play, neglecting responsibilities or hiding activity. If you notice these signs in yourself or someone close to you, consider using limits, taking a short account break or choosing self-exclusion.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and share account oversight with a trusted person if helpful. Honest self-checks reduce the risk of problems developing.

Professional help and support organisations

If you need extra support, reach out to local or national services, such as Gamblers Anonymous, provincial problem gambling helplines and addiction treatment centres like ConnexOntario or CAMH. If you are in immediate crisis, contact local emergency services. For non-urgent guidance, consider speaking with a counsellor or your provincial gambling support service.