Coolzino Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use our platform. We explain how we and our users interact, what we expect from anyone with an account, and the basic processes for deposits, withdrawals and promotions. By using the site you accept these terms and agree to comply with them. If you need help, contact [email protected].

Account responsibilities

When you open an account with us you must provide accurate, current and complete information. You are responsible for maintaining the security of your login details and for any activity that occurs under your account. You must notify us immediately if you suspect unauthorized access or if your account details are lost or stolen. We may require identity verification at any time, and we reserve the right to limit, suspend or close accounts that breach these terms or that appear fraudulent.

Eligibility requirements

Access to the platform is restricted to individuals who meet our eligibility criteria. You must be at least 18 years old to register and you must not be located in a jurisdiction where our services are prohibited. One account per person is permitted unless we explicitly allow otherwise. We may request proof of age, identity or residency before approving or continuing to operate your account.

Acceptable platform use

Our platform is for lawful, personal use only. You must not use the service to launder funds, manipulate games, collude with others, or to attempt to circumvent controls such as geographic restrictions or wagering requirements. Automated play using bots or unauthorised software is prohibited. Repeated abusive behaviour, harassment of staff, or attempts to tamper with the platform will result in account restrictions or closure.

General bonus and promotion rules

Promotions are subject to specific terms which are provided with each offer. General rules include eligibility limits, wagering requirements, maximum bet restrictions during bonus play and time limits for using bonus funds. We may withhold or reclaim bonus funds and winnings if we suspect abuse, fraud or breach of promotion rules. Always check the promotion terms before opting in.

Deposits and withdrawals

Verification and checks

We require verification of identity and payment methods prior to withdrawals. KYC checks normally include photo ID and proof of address. Document review typically completes within 24-72 hours, though timing can vary. We may also carry out additional checks for security or compliance reasons.

Limits and processing

Deposit and withdrawal limits may apply and can be set by you or imposed by us. Available payment methods, minimums and processing times are shown in the cashier. We will not be liable for delays caused by payment providers or banks. Fees are disclosed where applicable.

Dispute resolution

If you have a complaint, please contact our support team with full details. We aim to resolve disputes promptly and fairly. Where a matter cannot be resolved directly, we will provide information on further steps available to you, which may include escalation to an independent third party if applicable.

Updates to Terms and Conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to you. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. You should review the terms periodically to stay informed of any updates.