Our support team can help with questions about games, promotions and payments, account-related issues, technical concerns, or general feedback. Choose the contact option that best suits your request, and include your username and a brief description of the issue where relevant. For account security, please do not send passwords or full payment details by email. The team can direct your query to the right department and provide practical assistance with your Coolzino account. Live chat is available for help, and email is convenient for requests that need follow-up.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone support | +1 416 583 7294 |
| Working hours | Live chat: 24/7. Email and phone: Mon-Fri, 09:00-18:00 ET. |
Email assistance
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so the team can respond and follow up if needed. Missing information may delay the review of your request.
Submit your enquiry
Response Time
Our support team is available 24/7 by live chat and email. Most inquiries receive a reply within one business day. Requests involving account checks, payment reviews or supporting documents may take longer, depending on the details involved. Please include your account information and a clear description of the issue so we can direct your request to the right team.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d be glad to hear from you. Your comments help us understand what’s working and where we can make things clearer or easier to use. We review all feedback carefully and use it to guide updates to our service and improve the experience for visitors across Canada.